Alcatel-Lucent VoIP for Enterprise - Manual (Page 4)

04
The Alcatel-Lucent Hosted IP PBX Service methodology
consists of the following phases:
Additional services capabilities available as part of the VoIP
for Enterprise Solution:
Premises professional services
High quality VoIP implementations require thorough planning,
preparation, and training as well as methodologies for ongoing
management of the network. Alcatel-Lucent can assist the
service provider in ensuring smooth client implementations
with a full portfolio of premises professional service designed
to ensure smooth migration and management of VoIP.
Alcatel-Lucent’s Professional Services portfolio provides
comprehensive offerings spanning the full services lifecycle:
Assess Plan & Design Implement
Manage, Operate,
& Maintain
Methodology
Review existing network topology,
OSS/BSS architecture, network
operations and security processess,
customer care policies and
processes, and enterprise customer
data (target sites, subscriber
numbers, features etc)
Develop scenarios for offers,
architecture and operations
Output
• Determine service, network and
operational approach
Methodology
Develop:
• Network architecture & call flow
design
• Operations, OSS, & BSS interface
specifications
• Security management plan
• SLA’s, pricing and other
commercial terms
Output
• End-to-end operations plan
• Terms sheet
• Project implementation plan
Methodology
Deploy and integrate:
• Network elements
• OSS/BSS
• Features & capacity
Execute:
• Network and service validation
Testing:
• Process/M&P training
• Operational Readiness testing
Output
Test results
Service launch
Methodology
On-going management, operation,
and management of the IP PBX
Solution and OSS/BSS solution:
• Subscriber provisioning
• Enterprise CDR transmittal
• Tier 2/3 technical support
• Collaboration for continuous
improvement
Output
Operational/SLA reports:
• Weekly document
• Monthly face to face
• Quarterly management review