PowerTap SL - Manual (Page 37)

37
T TR RO OU UB BL LE ES SH HO OO OT TIIN NG G
·Is the link on the same Com port that the software is set for? (The default is Com 1) If not, set to the same Com
port.
·Is there PDA hot sync software running? If there is, disable hot sync software.
·Are other programs or applications running?
·Does it work on another computer? If the Link software installs and you can successfully download data on another
computer you will need to determine what is interfering by walking through
all of the above items.
·Does it work with HyperTerminal? See Tips on Testing Serial Ports and PowerTap Hardware with HyperTerminal.
·The PowerTap computer may have fallen asleep while connected to the serial cable. Try pressing one of the
PowerTap buttons (either MODE or SELECT) to wake it up. Notice, however, that
by pressing one of the buttons, you will not see the display illuminate while the PowerTap computer is connected to
the cable - there will not be a feedback indicating that the computer woke up.
·Make sure you have data in the PowerTap computer. Try to 'clear all' (press MODE and SELECT buttons until you
see 'C-ALL' on the lower part of the display), then either go for a ride or spin
the wheel long enough that you know you should have collected data (about 30 seconds should do) - you'll know
this if you have the transmission icon illuminated and the PowerTap display
showed some accumulated time and distance.
·Make sure you have a downloadable PowerTap cycle computer. If the computer reads either 'Prologue' in yellow
letters on the right side of the screen or 'tune' on the left side of the screen,
you do not have a downloading computer. The serial number on the PowerTap computer should be 13329 or high-
er.
·There is a way to download the PowerTap data without starting up the Link software. If you are familiar with MS-
DOS commands, check under the Start menu, in Programs, click on MS-DOS
Prompt. Go to the directory where you have your Link software installed. Once there, type: ptapdl -samp * -
com[n] -out [file_name] . csv
Where [n] is the serial port to which your PowerTap is connected and [file_name] is your choice. This command will
create a .CSV file and download the PowerTap memory to the file.
·Check to see if PowerTap computer battery is dead.
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