Avaya 4612 - Manual (Page 61)

Issue 1 July 2001 9-1
9 Troubleshooting
Introduction
The DEFINITY 4600-Series IP Telephones are relatively trouble-free. The Basic
Troubleshooting chart provides the most common problems an end user might
encounter. The remaining pages in this chapter provide procedures for resetting
or power-cycling your phone, when Basic Troubleshooting does not resolve the
problem. For all other IP Telephone questions or problems, contact your
Telephone System Administrator.
Basic Troubleshooting
Problem/Symptom Suggested Solution
Phone does not activate after
connecting it the first time Unless your System Administrator has
already initialized your telephone, you may
experience a delay of several minutes
before it becomes operational. Upon
plug-in, your telephone immediately
begins downloading its operational
software, its IP address and any special
features programmed by your System
Administrator from the server to which it is
connected. Report any delay of more than
8-10 minutes to your System
Administrator.
Phone does not activate after
a power interruption Allow a few minutes for re-initialization
after unplugging, powering down the
phone, server problems or other power
interruption causes.