HighPoint RocketStor 5122R - Manual (Page 19)

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8. Customer Support
If you encounter any problems while utilizing the RocketStor SMART RAID, or have any questions about
this or any other HighPoint product, contact our Customer Support Department using our online Support
Portal:
http://www.highpoint-tech.com/websupport
Troubleshooting Checklist
Before contacting our Customer Support department, via the Web Support Portal:
 Make sure the latest driver and RocketStor RAID Management software has been installed for the
RocketStor SMART RAID. The latest updates are available from http://www.hptmac.com
 Prepare a list of the computer system’s hardware and software (Mac Pro system model, memory, other
PCI-E devices/host adapters, OS X revision, applications)