Chatsworth Products LCD Monitors - Manual (Page 38)

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Q. Why am I getting ghosting images or shadowing?
A. The signal cable may be loose or the video card configuration may not match the switch.
Check that all video cables are inserted properly. Check whether the KVM supports the
resolution and refresh-rate on your servers. Check whether the graphics card you are using
supports the resolution and refresh rate on your server or not. Connect the monitor directly
into the servers you are having trouble with to see if problem still appears.
Q. The server VGA resolution does not match the resolution of monitor?
A. The KVM supports DDC function which will dynamically detect the DDC data. The problem
may come from the power on sequence. For KVM switch, the recommended power on
sequence is – monitor, KVM switch and then servers. For the remote console receiver, which
supports the DDC function but does not support hot-plug, the recommended power on
sequence is – monitor, remote console receiver and then servers.
Q. Can I use the touch screen with KVM switches?
A. No, the KVM switches do not support the touch screen driver.
Q. What is the resolution support on the remote console?
A. The remote console can support up to 1,000 feet (300 meters) at 1024 x 768, and up to 500
feet (150 meters) at 1600 x 1200.
Q. Why am I getting ghosting images or shadowing on remote console?
A. Press Scroll lock + Scroll lock + A on the keyboard connected to remote console box to force
auto-adjusting the video signal to optimize.
Q. Can I use standard Cat5/6 UTP cable for server connections through the dongle?
A. The dongle can support Cat5/5e/6 straight cable. To maximize performance and stability, we
strongly recommend using factory made and tested cable assemblies in fixed lengths. Using
this type of cable assembly will provide excellent link connections and data communication.
As poorly made field cable assembly can cause damage to the KVMs and dongles and result
in a poor or intermittent link. The warranties do not apply to damage resulting from user-
supplied cable.