Campbell Scientific RavenXTV CDMA Sierra Wireless Cellular Modem - Manual (Page 24)

RavenXTV CDMA Sierra Wireless Cellular Modem
7. Troubleshooting
Please refer to Appendix D, Troubleshooting Flowchart, for
additional troubleshooting procedures. NOTE
If LoggerNet/PC400 software is unable to establish a connection with the
modem:
1. Check your account information (you may have to call your provider for
this or look at your agreement).
a. Verify there is coverage at your location.
b. Check the Network light. Network — indicates a successful
connection to the cellular network with an IP Address given and a
channel acquired.
c. Make sure the modem has sufficient power.
d. Check the signal strength using AceManager (make sure your antenna
is properly connected and oriented). Signal strength should be in the
–51 to –90 range (–51 is a strong signal, –90 is a weak signal).
e. Make sure you have digital (not analog) coverage. For the
RavenXTV this should be a CDMA/1xRTT/EVDO account.
f. If you have a Static IP account, verify the Static IP Address.
Preceding zeros in the IP address are not entered in
LoggerNet/PC400.
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