Actiontec electronic UP102 - Manual (Page 38)

35
Actontec VoSKY Call Center User Manual
Ringback Alert
If the phone is hung up while a previous call is on hold, Call
Center rings back to alert the user that a call is still on hold. To
continue the call on hold, pick up the receiver.
Dual-Line Mode From a Remote Phone
The following features are available when using any telephone in
the world (including mobile telephones):
Making a Remote Internet Call
Call Center can call any Skype or SkypeOut contact. To do this:
1. Pick up the telephone’s receiver.
2. Dial Call Center’s phone number.
3. Wait for the telephone to ring x times (“x” being the num-
ber of rings set in Call Center’s Configuration tab; see “Remote
Internet Calling” on page 23).
4. A Call Center or Computer Answering Machine greeting is
heard. Enter the three-digit password (set in Call Center’s Con-
figuration tab; see “Remote Internet Calling” on page 23).
5. The Call Center welcome greeting is heard. Enter the con-
tact’s assigned speed-dial number.
Note: If placing a SkypeOut call and the SkypeOut con-
tact does not have a speed-dial number, dial the num-
ber using the following format: 00+Country Code+Area
Code+Local Phone Number.
Answering a Forwarded Call
If Call Forwarding is activated on Call Center (see “Call For-
warding” on page 25), an unanswered Internet call will be
forwarded to the telephone whose number has been entered
in Call Center’s Configuration tab. Answer the telephone and
conduct a conversation.