Samsung XE500C21-H01US - Manual (Page 37)

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4. FAQ
Login
Q1 :“Sorry, your password could not be verifi ed.”Message appears.
Reason1 You have entered a wrong e-mail address or a password.
Solution1
Check your email address and password.
If you forgot the password, click http://www.google.com/accounts/recovery to initialize the password.
Reason2 Internet connection is not working.
Solution2
Sign in as a guest, and then check the network settings.
Ask the network administrator about the network connection.
Enable the proxy settings from Settings > Under the Hood > Network. Ask the network administrator for the proxy server
and port number.