Samsung SPH-I500SS-XAR - Manual (Page 202)

Section 4: Safety Guidelines and Warranty Information
4B: Manufacturer’s Warranty 199
Question: I have connected all cables, supplied power to the Desktop
Holder using the Travel Charger, and installed the required software, but
I cannot perform a HotSync?
Answer: If you plug your cradle into different physical USB ports or use
dock/undocked configurations, your system could install a different
instance of the i500 drivers on a different COM port. The COM port setting
will change based on the dock/undocked configuration. Click on the
HotSync icon in the System Tray and select "Setup". Select the "Local"
tab and click on the drop down arrow next to "Serial Port" to select the
desired COM port. Make sure that you have “Local USB” selected in the
HotSync control panel as the type of connection and that “Local Serial”
is not checked. The cable connects to your computer as a USB cable.
To check your connection:
1. Right click on the HotSync manager icon in the tool bar.
2. If not selected, click on Local USB.
3. Try the HotSync operation again.
Question: When I perform a HotSync operation, none of my Microsoft
Outlook information is included?
Answer: If you want to synchronize Contacts, To-Do-Lists, Memos and
DateBook items between Microsoft Outlook and your i500, you must
install the PocketMirror software. Click the Install PocketMirror button to
start installing PocketMirror and follow the on screen instructions. Once
the software is installed, perform the HotSync operation again.
Question: I have PocketMirror installed, but I still cannot get my
Microsoft Outlook information to HotSync?
Answer: Open Microsoft Outlook, click on the “View” drop down menu,
and select “Folder List”. Locate and click on the PocketMirror folder.
Delete the contents in this folder and then perform the HotSync operation
again.
Fatal Errors
Question: I am receiving “Fatal Errors” when using the i500?
Answer: When you receive a fatal error message, it can sometimes be
caused by information copied during a HotSync or other applications not