Usb problems – Samsung SPH-I500SS-XAR User Manual
Page 203
Section 4: Safety Guidelines and Warranty Information
4B: Manufacturer’s Warranty 200
operating correctly. To fix this problem, create a new user profile and
perform a HotSync
®
operation. To create a new user profile:
1.
Perform a hard reset (for more information on performing a hard
reset, see the i500 Online Guide) and place the i500 into the cradle.
2.
Launch the Palm
TM
Desktop application on the desktop/laptop
computer.
3.
Click on Tools and select Users.
4.
Click the New button and enter a name for the user.
5.
Click OK exit the User screen.
6.
Press the HotSync button on the cradle.
7.
Select the new user profile in the HotSync dialog box.
8.
Add one application at a time from the old profile to determine if one
is corrupted.
USB Problems
Question:
I occasionally see an error message when HotSync starts up
that says that Com port X is not available / or the Com port setting
changes when I plug the i500's USB port into my system.
Answer:
There are additional USB drivers that were installed when you
went through the setup from the i500 distribution CD for the Samsung
USB Composite Device and the Samsung CDMA modem. These drivers
are not actually used during HotSync operations. As with all USB TAPI
Com port drivers, the Com number being used will change if you plug
the cable into a different physical USB port on many systems and laptops.
Additionally, if you have other Palm OS
®
serial devices, or Palm OS
devices with USB-to-Serial converters like the Samsung SPH-i500 or the
Palm USB Connect device you must maintain the "Local Serial" checked
in order to sync these devices. The i500 is a native mode USB device, you
MUST have "Local USB" checked to avoid problems during HotSync
operations. We recommend that you leave the "Local Serial" entry
UNCHECKED, unless you are actively syncing one of your other devices. If
you see any error messages regarding Com port availability from
HotSync, just hit the "OK" button. As long as the "Local USB" setting is
checked, you will HotSync without problem.