Alcatel-Lucent Managed Business Network - Manual (Page 10)

Alcatel-Lucent Managed Business Networking Solution 10
Key features
hierarchical Qos
The Alcatel-Lucent service routing portfolio supports
Hierarchical-QoS (H-QoS), allowing you to offer
tiered and differentiated SLA guarantees. With
H-QoS, a single access connection can support an
aggregate SLA for multiple enterprise VPNs, as well
as distinct SLAs for different applications within
each service. It provides service-aware QoS with
optimal service characteristics for performance-
sensitive and time-sensitive applications to meet the
most demanding application SLAs. Hierarchical
scheduling offers greater control for service-level dif-
ferentiation and can scale to thousands of customers
and services without affecting performance. You can
avoid over-provisioning bandwidth — guaranteeing
critical application performance, while maximizing
network efficiency by ensuring sufficient bandwidth
for each service or application.
service-aware management
The Alcatel-Lucent 5620 Service Aware Manager
(SAM) enhances operation of managed business
VPN services by integrating element, network and
service management capabilities on a single plat-
form. This design allows efficient management of a
full range of Carrier Ethernet, IP VPN and business
access services. The platform also provides fault
management and monitoring of SLA performance
metrics — for fast, accurate and efficient resolution
of VPN service problems. Previously, issue resolu-
tion might have required hours or days, but the 5620
SAM enables diagnosis and correction in minutes.
As a result, enterprise SLAs are not compromised,
and you benefit from lower OPEX through greater
operating efficiency.
customer self-care portal
To provide enterprises with control and visibility of
managed business VPN services, the Alcatel-Lucent
5620 SAM includes a customer network management
(CNM) toolkit and reference implementation. These
features simplify and accelerate integration with ex-
isting portals — or creation of new customer self-care
portals. The Web-based portals can display detailed
reports, showing each enterprise how their managed
VPN is performing against SLAs — and providing
historical SLA information and network performance
levels. Self-care portals also allow an enterprise to
change service parameters. For example, they can
change QoS levels for a service or increase bandwidth
when necessary. With customer self-care portals, you
can differentiate your services while reducing OPEX
by minimizing your involvement.
non-stop routing and non-stop services
In today’s competitive environment, you need to meet
customer expectations for uninterrupted service from
their new on-demand applications. Because this level
of performance requires comprehensive high-avail-
ability features, the Alcatel-Lucent MBN solution
provides non-stop routing and non-stop services to
eliminate the potentially disastrous effects of control
plane failures. Non-stop routing improves network
availability by providing resilient routing and control
protocols. Up-to-date routing state information is
synchronized between active and standby control
modules, so a control failure — or a control complex
switchover — has no impact on the network. Services
are safeguarded using MPLS fast reroute technology
that provides sub-50 ms guaranteed failover to support
business-critical application SLAs without compro-
mise or exceptions. Advanced service router software
features further extend non-stop routing and non-stop
services to provide advanced reliability and high
availability across multiple systems.