Spektrum SPMVS1100 - Manual (Page 14)

EN
14
Inspection or Services - If this Product needs to be inspected or serviced and is compliant
in the country you live and use the Product in, please use the Horizon Online Service Request
submission process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is available at http://www.horizonhobby.
com/content/_service-center_render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along with instructions for
submitting your product for service. When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA number,
a list of the included items, and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Provided warranty conditions have been met, your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the sole discretion of Horizon.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo
battery, please contact the appropriate Horizon Product Support office. Warranty
Requirements - For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date.
Non-Warranty Service - Should your service not be covered by warranty, service
will be completed and payment will be required without notification or estimate
of the expense unless the expense exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this request with your item
submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return freight. Horizon accepts money orders and
cashier’s checks, as well as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to Horizon’s Terms and Conditions
found on our website http://www.horizonhobby.com/content/_service-center_render-service-
center.
ATTENTION: Horizon service is limited to Product compliant in the country of
use and ownership. If received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging return shipment of the un-
serviced Product, through a carrier of the sender’s choice and at the sender’s
expense. Horizon will hold non-compliant Product for a period of 60 days from
notification, after which it will be discarded.