Alerts – Avaya 16-300272 User Manual
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Chapter 1
Introduction to Broadcast Server
Broadcast Server Overview
4
Broadcast Server User Guide
The Broadcast Server administrator can see all distribution lists while
individual users can only see those lists they own and those that have been
shared with them by the administrator. By default, the distribution lists
created automatically from LDAP or CSV information are available only
to the administrator (private).
To make a distribution list available to other users, the administrator must
change the list ownership to shared, and then specify which users can use
the list. For more information on distribution lists, see
.
Alerts
An alert is the basic content item in the Broadcast Server and represents
the information to be pushed to a phone. Alerts are delivered to the
subscriber without requiring the subscriber to request outstanding alerts.
An alert might consist of a meeting reminder that is scheduled for delivery
at a particular date and time, or an Emergency announcement that takes
precedence over other audio activity, including the playing of voicemail
messages.
Alerts can include an audio notification which plays on the phone’s
speakerphone or in the earpiece if the user is on the phone.
Alert content can consist of text and/or graphics (not all phones support
graphics). An alert can also include up to two soft keys which cause the
phone to either dial a number or link to a URL or an external service. For
example, a soft key might:
•
Cause the phone to go off-hook and dial a number associated with the
alert (perhaps dialing the number for the restaurant whose menu is
currently being displayed on the phone).
•
Link to an external service that allows an alert to serve as the
“front-end” for a specialized back-end system (such as a company’s
Human Resources Web site).
•
Display a Web URL (perhaps a page that contains event information).