Axis Communications 2401 - Manual (Page 41)

AXIS 2400/2401 Admin Manual Troubleshooting 41
Alternatively, get a copy of the log file by typing the following command directly into the
location/Address field (URL) of your browser:
The log file can be read in any text editor and will look something like this:
Typical AXIS 2400/2401 Log File
PINGing Your IP Address
By sending a packet to the specified address and waiting for a reply, the PING utility can
determine whether a specific IP address is accessible. It also provides a particularly useful
method for confirming addressing conflicts with your AXIS 2400/2401 on the network.
Having disconnected your AXIS 2400/2401, follow the instructions below in association
with Symptoms, Possible Causes and Remedial Actions, on page 42, and run the PING
utility to troubleshoot TCP/IP problems on your network:
1. Start a Command window and type
ping x.x.x.x
, where
x.x.x.x
is the IP address of
the AXIS 2400/2401.
2. If you receive the reply
destination host unreachable,
then the AXIS 2400/2401 is
not accessible on your subnet. You must obtain a new IP address and reinstall the unit.
3. If this does not solve the problem, disconnect the AXIS 2400/2401 from the network
and run PING again. See the table below for an interpretation of the results.
http://<servername>/support/messages
Jan 19 09:51:45 torbjore-4 syslogd 1.3-3: restart.
Jan 19 09:51:46 torbjore-4 camd[20]: camd $Revision: 1.63 $ starting up
Jan 19 09:51:47 torbjore-4 sh: Firmware release: AXIS 2400 Video Server 2.10
Jan 19 09:51:47 torbjore-4 sh: Network configuration for torbjore-4
Jan 19 09:51:47 torbjore-4 sh: IP: 10.13.10.74 MAC: 00:40:8c:24:33:ef
Jan 19 09:51:47 torbjore-4 sh: Netmask: 255.255.255.0 Broadcast: 10.13.10.255
Jan 19 09:51:47 torbjore-4 sh: Network: 10.13.10.0 Gateway: 10.13.10.1
Jan 19 09:51:47 torbjore-4 pppwrapper[24]: PPP Wrapper $Revision: 1.73 $.
Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Modem enabled.
Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Incoming calls enabled.
Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Using device /dev/ttyS1.
Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Using hardware flowcontrol.
Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Setting baudrate to 115200.
Jan 19 09:51:47 torbjore-4 pppwrapper[24]: Initializing modem.
Jan 19 09:51:47 torbjore-4 /bin/sntpdate[25]: Starting...
Jan 19 09:51:47 torbjore-4 /bin/sntpdate[25]: NTP server = 0.0.0.0
PING Reply Interpretation and recommendation
Reply from <IP address>: bytes = 32; time = 10
ms..... The IP address is already used and cannot be used again. You must obtain a
new IP address.
Request timed out This IP address is not used and is available for use with your AXIS
2400/2401. If you already installed the unit using this IP address, the
installation may have failed. Reinstall the unit. Also check all cabling.