Sony RHCIL - Manual (Page 8)

8
Troubleshooting
Symptom Cause/Remedy
The unit is not detected by your
computer and the access indicator is off.
The unit is not detected by your
computer and the access indicator is lit.
The unit is not detected by your
computer for reasons different than those
outlined above.
The unit does not function properly when
connected to an IEEE 1394 hub.
The unit does not function properly when
using it at the same time as other IEEE
1394 devices.
The unit does not function properly when
using it in a daisy chain.
You cannot disconnect the unit, because
a message indicating that the storage
device is in use appears.
The unit rattles when it is shaken.
Windows does not start when you turn
on your computer.
c It is possible that the unit and Portable HardDisk Media
are not connected correctly, or power from the computer
may be insufficient. Make sure that the unit and Portable
HardDisk Media connectors are correctly mated and the
screw at the back of the unit is secure. If the problem
persists, connect the supplied AC adaptor.
c Make sure that you are using an operating system that
supports the unit. You cannot use the unit with operating
systems that do not support it.
cDepending on the status of your computer, it is possible
that it may not detect the unit. In this situation, visit the
troubleshooting Web page at http://www.sony.net/
gigavault/ (English only).
c If you connect the unit to an IEEE 1394 hub, the unit may
not function properly, depending on your hub. We
recommend that you connect the unit directly to your
computer.
c When using the unit at the same time as other IEEE 1394
devices, the unit may respond more slowly than usual.
c If you connect the unit to a daisy chain, the unit may not
function properly. We recommend that you connect the
unit directly to your computer.
c One or several programs using the unit may still be
running. Quit any such program before attempting to
disconnect the unit.
c This is not indicative of damege
c Depending on your computer, turning it on while the unit
is still connected may prevent Windows from starting. If
so, press CTRL+ALT+DELETE to restart your computer.
If your computer encounters this problem, make sure that
you disconnect the unit before turning on your computer.