Sony PCG-GRX500K User Manual
Page 209
Troubleshooting the Mouse and Touchpad
209
The pointer does not move while using the Touchpad or
Mouse.
❑
The computer should be restarted. Follow these steps:
1
Press the Windows key.
2
Press the “U” key to open the Shut Down Windows screen.
3
Press the “R” key to restart your computer.
❑
If your Notebook does not restart, press the Ctrl+Alt+Delete keys
simultaneously, and then select Shut Down. The Shut Down Windows
screen appears. Press the “R” key to restart your Notebook, and click OK.
❑
If you cannot restart your notebook as described in the step above, press and
hold the power button for more than four seconds to turn off the notebook.
❑
If the pointer does not move while playing a disc, press the Ctrl+Alt+Delete
keys simultaneously to stop playback and restart the notebook.
❑
If you are still experiencing problems, check that another mouse was not
installed.
❑
You may need to use your supplied Driver Recovery CD to reinstall the
touchpad or mouse drivers. See “To use the Driver Recovery CD(s)” for
more information.