Sony PCG-GRX500K - Manual (Page 213)

Troubleshooting Software
213
Troubleshooting Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support.
Refer to “Application, Driver, and System Recovery CDs” for more information.
When I click an application icon, the message “You must
insert the application CD into your optical drive” appears and
the software does not start.
❑ Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑ Make sure you place the CD in the tray with the label side facing up.
What software do I use for CD-R/CD-RW software functions?
❑ Sony recommends using the preinstalled Drag'n Drop software to create any
CDs on your VAIO® computer, if the specific model you purchased is
preconfigured with all necessary components for CD-R and CD-RW
capability. Sony does not guarantee the performance of the “Create CD”
feature that is provided by the software, RealJukebox2 Basic for Sony. Some
CD-ROM drives or drivers may experience problems when using this
feature. For more information about this issue, visit the RealNetworks
Service and Support Web site at http://service.real.com.
Why is my computer operating improperly after downloading
the CD-burning feature of RealJukebox software?
Sony does not guarantee the performance of the “Create CD” feature that is
provided by the software, RealJukebox2 Basic for Sony. Some CD-ROM drives
or drivers may experience problems when using this feature. For more
information about this issue, visit the RealNetworks Service and Support Web
site at http://service.real.com.
I cannot use the DVgate™ software.
❑ If your notebook is using the Ultimate Battery Life profile for its power
saving mode, you cannot use DVgate or Smart Connect software. Please