Sony KDL-19M4000 - Manual (Page 36)

Other Information
36
No sound/Noisy sound
Good picture, no sound.
❑
Check the volume control.
❑
Press MUTING or VOL + so that “Muting” disappears from the screen
(page 20).
❑
Disconnect your headphones.
❑
Set Speaker to On in the Sound settings (page 26). If it is set to Off, sound is
not output from the TV’s speakers regardless of the TV’s volume control.
Audio noise.
❑
Make sure that the antenna is connected using the 75-ohm coaxial cable (not
supplied).
❑
Keep the antenna cable away from other connecting cords.
❑
To avoid TV interference, make sure to use an undamaged antenna cable.
Wide Mode changes automatically.
❑
The current Wide Mode setting is automatically replaced with the 4:3 Default
setting when you change the channel or video input, if 4:3 Default in the Screen
settings is set to other than Off. If you want to lock in the Wide Mode selected
with the WIDE button, set 4:3 Default to Off in the Screen settings (page 27).
❑
Check the Auto Wide option in the Screen settings (page 27).
“Black box” on screen.
❑
You have selected a text option in the Setup setting and no text is available. (See
pages 33 and 34 to reset Setup selections.) To turn off this feature, set the
Closed Captions (CC) option to Off. If you were trying to select closed
captioning, select CC1 instead of Text1-4.
Black bands appear at the top and
bottom of the screen.
❑
Some wide screen programs are filmed in aspect ratios that are greater than 16:9
(this is especially common with theatrical releases). Your TV will show these
programs with black bands at the top and bottom of the screen. For more details,
check the documentation that came with your DVD (or contact your program
provider).
Certain programs on DVD or other
digital sources display a loss of
detail, especially during fast-motion
or dark scenes.
❑
The compression used by certain digital broadcasts and DVDs may cause your
TV’s screen to display less detail than usual, or cause artifacts (small blocks or
dots, pixelations) to appear on your screen. This is due to your TV’s large screen
and ability to show very fine detail, and is normal for certain digitally recorded
programs.
Remote control does not operate.
❑
Check the polarity of the batteries or replace the batteries.
❑
Point the remote control at the remote control sensor of the TV.
❑
Fluorescent lamps can interfere with your remote control operation; try turning
off the fluorescent lamps.
❑
Keep the remote control sensor area clear from obstacles.
Some digital cable channels are not
being displayed.
❑
Certain cable companies have limitations on the broadcast of digital cable
channels. Check with your cable company for more information.
❑
The digital cable channel may be set to Hidden in the Show/Hide Channels
setting (see page 29).
Lost password.
❑
Select the Parental Lock settings on the settings screen, then enter the following
master password: 4357. The master password clears your previous password and
allows you to enter a new password (page 31).
How to reset the TV to factory
settings.
❑
Turn on the TV. While holding down the V button on the remote control, press
and hold down the MENU button on the TV until “reset” appears on the bottom
left corner of the screen. (The TV will turn itself off, then back on again.)
Release the
V button.
WARNING: The Reset will clear all of your customized settings including
Parental Lock setting.
Problem Possible Remedies