Frequently asked questions – Sony PCG-Z1RAP1 User Manual

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Frequently asked questions

What do I do if the computer doesn't recognize the mouse?

Make sure the mouse is securely plugged into the port. See

Connecting a mouse or keyboard

for more information.

Restart the computer with the mouse connected to the computer.

You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD to install
the drivers. See

Using the Application Recovery CDs

for more information.

What do I do if the pointer doesn't move when I use the mouse?

Make sure another mouse is not installed.

If you are playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the computer.

If you still cannot use the pointer, restart the computer. You can restart the computer three different ways:

Press the Windows key

, and press U. When the Turn Off Computer window appears, press R.

Press the Ctrl+Alt+Delete keys simultaneously. When the Windows Task Manager window appears, press

the Alt key to highlight the menu bar, and press the Right Arrow key

to select Shut Down. Press Enter,

and then press R.

Press and hold the power button. When the computer turns off, press the power button again to restart the
computer.

You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD to install
the drivers. See

Using the Application Recovery CDs

for more information.

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