Sony SLT-A58 - Manual (Page 194)

194
Troubleshooting
You do not know if the OS of your computer is compatible with the
camera.
• Check “Using the camera with your computer” (page 175).
Your computer does not recognize your camera.
• Check that the camera is turned on.
• When the battery level is low, install a charged battery pack (page 19) or
use the AC Adaptor (sold separately).
• Use the USB cable (supplied) (page 178).
• Disconnect the USB cable, and connect it again firmly.
• Disconnect all equipment other than the camera, the keyboard and the
mouse from the USB jacks of your computer.
• Connect the camera directly to your computer without passing through a
USB hub or other device (page 178).
You cannot copy images.
• Make the USB connection by properly connecting the camera with your
computer (page 178).
• Follow the designated copy procedure for your OS (page 178).
• When you shoot images using a memory card formatted by a computer, you
may not be able to copy the images to a computer. Shoot using a memory
card formatted by your camera (page 166).
The image cannot be played back on a computer.
• If you are using “PlayMemories Home,” refer to the “PlayMemories Home
Help Guide.”
• Consult the computer or software manufacturer.
After making a USB connection, “PlayMemories Home” does not start
automatically.
• Make the USB connection after the computer is turned on (page 178).
Computers