AltiGen comm 720 - Manual (Page 30)

22 IP 720 User Manual
Distinctive Ringing Support
If the Distinctive Ring options are enabled by the system administrator,
you may have three different ring cadences that distinguish the types of
calls:
• Internal call = 1 ring
• External call = 2 rings
• Operator call = 3 rings
Workgroup Status Display
A programmable key can be configured in MaxAdministrator to display
workgroup status when the key is pressed. The workgroup status display is
in the following format:
WG - workgroup number (up to 4 digits)
CIQ - number of calls currently in the queue
LQT - longest queue time of current queued calls
LOGIN - LOGIN/LOGOUT indicates the agent login/logout state
TH - number of calls in the queue whose queue time is greater than the
service level threshold
SL - service level in percentage
Not Ready - the agent is not ready to receive workgroup calls
Greeting Button
The IP 720 phone’s Greeting button is a shortcut to the greeting feature in
voice mail. It lets users:
• Record a greeting
• Enter a directory name
• Select which greeting to use
WG200 CIQ05 LQT05
LOGIN >TH02 SL060
Not Ready