Sony STR-DH820 User Manual
Page 87
87
GB
D:\SONY job\STR-DH820_PMRF_02\GB\4266497121\GB07ADD_STR-DH820-CEL.fm
masterpage: Right
STR-DH820
4-266-497-11(2)
Ad
ditional Inf
o
rmation
There is no sound, or only a very low-
level sound is heard from specific
speakers.
• Connect a pair of headphones to the
PHONES jack to verify that sound is
output from the headphones. If only one
channel is output from the headphones, the
equipment may not be connected to the
receiver correctly. Check that all the cords
are fully inserted into the jacks on both the
receiver and the equipment. If both
channels are output from the headphones,
the front speaker may not be connected to
the receiver correctly. Check the
connection of the front speaker which is
not outputting any sound.
• Make sure you have connected to both the
L and R jacks of an analog equipment,
analog equipment requires both L and R
jack connections. Use an audio cord (not
supplied).
• Adjust the speaker level (page 69).
• Make sure the center/surround speaker (s)
is (are) set to either “Small” or “Large”.
• Check that the speaker settings are
appropriate for the setup using the Auto
Calibration menu or “SP Pattern” in the
Speaker Settings menu. Then check that
sound is output from each speaker
correctly, using “Test Tone” in the
Speaker Settings menu.
• Some discs have no Dolby Digital
Surround EX flag even though the
packages have Dolby Digital Surround EX
logos.
• Check that the subwoofer is connected
correctly and securely.
• Make sure you have turned on your
subwoofer.
• Depending on the selected sound field, no
sound will be available from the
subwoofer.
• When all speakers are set to “Large” and
“NEO6 CIN” or “NEO6 MUS” is selected,
there is no sound from the subwoofer.
There is no sound from a specific
equipment.
• Check that the equipment is connected
correctly to the audio input jacks for that
equipment.
• Check that the cord(s) used for the
connection is (are) fully inserted into the
jacks on both the receiver and the
equipment.
• Check the INPUT MODE (page 62).
• Check the setting of “Audio Out” in the
HDMI Settings menu (page 73).
• Check that the equipment is connected
correctly to the HDMI jack for that
equipment.
• You cannot listen to the Super Audio CD
by connecting HDMI.
• Depending on the playback equipment,
you may need to set up the HDMI setting
of the equipment. Refer to the operating
instructions supplied with each
equipment.
• Be sure to use a High Speed HDMI cable
when you view images or listen to sound,
especially for the 1080p, Deep Color
(Deep Colour) or 3D transmission.
• Sound may not be output from the receiver
while the GUI appears on the TV screen.
Press GUI MODE to select “GUI OFF”.
• Check that the selected digital audio input
jack is not reassigned to other inputs
• Check that the “A. DIRECT” is not being
used.
continued