ATEN CS-1762 - Manual (Page 50)

CS1762 A / CS1764 A User Manual
42
Troubleshooting
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets. In addition, updating the product’s firmware may solve
problems that have been discovered and resolved since the prior version was
released. If your product is not running the latest firmware version, we strongly
recommend that you upgrade. See Chapter 6, The Firmware Upgrade Utility,
for details.
Symptom Possible Cause Action
Erratic behavior. Unit not receiving
enough power. Use a DC 5.3 V power adapter if you
are not already using one. If you are
already using a power adapter,
check that it matches the system
specifications, and that it is plugged
in and functioning properly.
Keyboard and/or
mouse need to be
reset. Unplug the cable(s) from the console
port(s), then plug it/them back in.
No connection to the
computer. Check the cable from the switch to
the computer to make sure it is
properly connected.
KVM switch needs to
be reset. Power off all devices on the
installation; power off the KVM
switch; wait five seconds; then
power up.
USB devices not
responding. USB ports need to be
reset. Unplug the device’s USB cable from
the USB port on the switch’s rear
panel, then plug it back in.
Use the USB Reset hotkey
combination (see page 25), to reset
the USB ports.
Cannot switch ports
by pressing [Scroll
Lock] twice Keyboard is
incompatible with
Scroll Lock
invocation. Switch to the Alternate HSM
invocation keys. See Alternate HSM
Invocation Keys, page 27, for details.