Altinex 400-0026-004 - Manual (Page 24)

MATRIX SWITCHERS
23
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ALTINEX POLICY 11
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing
at company’s factory any part or parts of the
product, which upon company’s examination
shall disclose to be, thus defective. Products
considered defective should be returned to
company with transportation charges prepaid
within 2 years (90 days for cables) from date of
shipment to the purchaser. The warranty is
expressly instead of all other warranties
expressed or implied. Altinex neither assumes
nor authorizes any other person to assume for it
any other liability in connection with the sale of
the products. This warranty shall not apply to any
product that shall have been repaired or altered
outside of company’s factory in any way so as, in
its judgment, to affect its stability or reliability, or
that has been subject to misuse, negligence or
accident.
11.2 RETURN POLICY
It is very important to Altinex that you receive
products that you have ordered and that this
product fulfills your need. In the unlikely event
that an Altinex product needs to be returned
please follow the policies below:
Altinex will accept product returns for a period of
30 days from authorized Altinex dealers.
Products must be returned in an unopened
package.
If the product has been opened, the restocking
fees will apply. For the restocking fee amount,
please contact an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products
returned without an RMA number may
experience a delay in service.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization).
Products returned without an RMA number may
experience a delay in service. The service
charges will be quoted to you before actual
repairs are done.
11.3 CONTACT INFORMATION
Sales Department
Phone: 714-990-2300
Fax: 714-990-3303
Accounting Department
Phone: 714-990-6088
Fax: 714-990-5778