Troubleshooting – Akai mpd32 User Manual

Page 14

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14

TROUBLESHOOTING

PROBLEM

CAUSE

SOLUTION

Please make sure that the MPD32 is connected to
your computer and that the computer is powered on.

The display does not light
up.

No power.

If using a power adapter, please make sure that the
adapter is plugged into a live power outlet.
Check your computer’s USB connection to confirm
that the MPD32 is recognized. If necessary, replug
the connection and restart your computer.

MPD32 not properly
connected.

If controlling an external hardware module, make
sure that the MIDI cable is connected from the
MPD32 to the device’s MIDI IN port.

MPD32 connected after
software application has
started.

Restart the software application with the controller
plugged in.

Problem is caused by use
of a USB hub.

Unplug the MPD32 from the USB hub and connect
directly to the computer.

Software application not
set to receive MIDI data
from the MPD32.

Ensure that the MPD32 or “USB” MIDI device is
listed as an active MIDI source in your application.
Usually, the MIDI settings can be accessed through
the application’s Preferences menu.

No sound from target
device.

MPD32’s MIDI channel not
the same as application’s
incoming MIDI chanel.

Make sure that the MPD32 is sending MIDI
information on the channel that the target device
expects.

Footswitch was plugged in
after the MPD32 was
powered on.

Turn the unit’s power off, wait a moment and then
turn it on again.

Notes sustain continuously.

Stuck notes due to
incomplete MIDI data.

Turn the unit’s power off, wait a moment and then
turn it on again.

Footswitch works in
reverse.

Footswitch was plugged in
after power was turned on.

With the footswitch plugged in, turn the unit’s power
off, wait a moment, and turn it on again.

Note Repeat feature is not
synchronized to my clock
source.

Clock source on MPD32
set to “Internal”.

In Global Mode, change the MIDI Clock setting to
“External”. Also, make sure that the software you
are using is set to send MIDI Clock to the MPD32.

My Seq/DAW is set to send
clock but Note Repeat is
not working.

Software DAW is not in
play mode.

If your software DAW is not playing, it will not be
sending clock.

My fader or knob works in
reverse.

Controller minimum value
is set higher than its
maximum.

Edit the controller and set the minimum value to be
lower than the maximum.

Transport control does not
work.

Software does not support
MMC messages, MIDI
START/STOP or the MIDI
CC mode.

Edit the transport control to send MIDI messages
instead. Make sure that the Transport mode you are
using on the MPK matches the receive modes of
your software.

I am only hearing one
sound when I hit different
pads.

16 Level feature is
engaged.

When engaged, the 16 Level function will map the
last hit pad to all 16 pads. Deactivate 16 Level to
return to normal operation.

The pads always play at
maximum velocity (127).

Full Level feature is
engaged.

When engaged, the Full Level function will cause all
the pads to output maximum velocity, no matter how
hard they are hit. Turn off Full Level to return to
normal operation.

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