j5 create JUH320v2 USB 3.0 Wormhole Station - Manual (Page 72)

WORMHOLE STATION
USER MANUAL
72
WARRANTY OF j5 create
j5 create offers a limited 2-year warranty. User‟s wear & tear damage are not included .
The user shall call or email j5 create customer service with defect information of the product
and obtain a return authorization number.
Users are responsible for one way return freight cost and we will take care of one way freight
back.
In order to obtain a return authorization, user should have the following information handy when
calling or emailing the service team:
(I) a copy of original purchase invoice to verify your warranty
(II) a product serial number
(III) a description of the problem
(IV) a return Material authorization number
(V) customer‟s Name, address, and telephone number
j5 create does not warrant that the operation of the product will be uninterrupted or error-free.
j5 create is not responsible for damage arising from failure to follow instructions relating to the
product‟s use. This warranty does not apply to:(a) consumable parts, unless damage has
occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not
limited to scratches, dents ,and broken plastic on ports; (c) damage caused by use with non-j5
create products; (d) damage caused by natural disasters (flood, fire, earthquake, lighting strike,
typhoon etc.,)(e) damage caused by human misuse( lost, accident, abuse, misuse or other
external causes) (f) damage caused by operating the product outside the permitted or
intended uses described by j5 create ; (g) damage caused by service (including upgrades and
expansions) performed by anyone who is not a representative of j5 create or a j5 create
Authorized Service Provider; (h) a product or part that has been modified to alter functionality or
capability without the written permission of j5 create; or (i) if any j5 create serial number on the
product has been removed or defaced.
If such a situation occurs, j5 create will calculate the cost of materials and repair for your
reference.
This warranty is given by j5 create in lieu of any other warranties expressed or implied.