Attero Tech DialogBox - Manual (Page 17)

DialogBox 4/2
User Manual
 Attero Tech LLC 2013 Page 12 614-00011-04
4 – Troubleshooting
4.1 – Checking the Network Connections
CobraNet network connections can be diagnosed by noting the status of the LEDs just above the Ethernet connectors on
the CobraNet I/F port. These LEDs will be on, off, or flashing depending on the current state of the network
connection. Below is a table showing the states of the LEDs and what device status they represent.
LED status Device Status
Left LED on permanently
Right LED off
No Ethernet Connection
Left LED on permanently
Right LED on but flashes off every 4 seconds
Ethernet connected but no devices found
Left LED on permanently
Right LED flashing 3 times a second
Connected and CobraNet devices found
Device is a performer
Left LED on flashing 3 times a second
Right LED flashing 3 times a second
Connected and CobraNet devices found
Device is the conductor
Table 1 - CobraNet Interface LED Status
4.2 – Common Faults
Below are some common faults. Accompanying each one is a list of the most common solutions. While the lists of
solutions are not exhaustive, they represent the majority of the likely failures.
No devices show up in Control Center
o Ensure the PC is running Windows 98SE or later (Windows 95 is not suitable)
o If running Vista, ensure a Vista compatible version of Control Center is running (1.4.0 onwards)
o Check the PC is connected to the same Ethernet infrastructure the CobraNet is running on
o Check a network card has been selected for Control Center to use and if the PC has multiple cards, check it’s
the correct one
o Ensure the network card being used by Control Center has its IP address configured correctly
o Check the switches used to interconnect devices are powered up
o Check the CobraNet nodes on the network are powered up and running
o Check firewall and Internet security settings to ensure CobraNet traffic can pass through unabated. These
may need to be disabled for Control Center to work
o If the network switches are using a VLAN configuration, check the VLAN configuration is correct
o Check the correct cabling has been used for each connection and they have been terminated properly
The DialogBox does not show up in Control Center
o Check the DialogBox has power supplied to it and is turned on. Check the power light on the front
o Check the Ethernet cable is correctly connected to an active network I/O port on the switch
o If using a switch, ensure the Ethernet cabling is a standard patch cable and not a crossover type
o If the PC is wired direct to the DialogBox, make sure a crossover cable is used
The DialogBox appears but its icon never turns green
o Check the DialogBox has a valid IP address
o Check IP address on the PC and the device to ensure they are within range of one another