Putting a call on hold, Transferring calls – Avaya one-X Deskphone Value Edition 1616 User Manual

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Using Quick Edition 1616 IP Telephones

Avaya Quick Edition Release 4.0 1616 IP Telephone User Guide

June 2008

7

To enable or disable an audio or visual alert

1. Press MENU and press Select on the Phone Settings screen.

2. Press the Page Down button to navigate to Call Pickup Alert and press Select.

3. Press the Page Up and Page Down buttons to switch between Audio Alert or Visual Alert.

4. Enable or disable (ON or OFF).

5. Press the PHONE/EXIT button.

Putting a Call on Hold

To put a single call on hold

Press HOLD. You can replace the handset without losing the call.

To retrieve a held call

Pick up the handset and press HOLD, or Resume, or OK, or the Call Appearance button.

To put an active call on hold while you place a new call

1. Press HOLD.

2. Press a Call Appearance button.

3. Place and conclude the new call.

4. Retrieve the held call.

To put an active call on hold while you answer a second call

1. When a call comes in, press the button that corresponds to the incoming call. The active call is

automatically put on hold.

2. Conclude the new call.

3. To retrieve the held call, press Resume, HOLD, or Call Appearance.

Transferring Calls

To transfer a call and speak to the receiving party

1. With the calling party on the line, press TRANSFER.

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