Troubleshooting – Axis Communications 2420 W/Lens User Manual

Page 50

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Troubleshooting

AXIS 2420 User’s Manual

50

Note:

If you still have a problem after reading this information, please contact your reseller or check
the FAQ on the Axis Website at www.axis.com.

Bad quality images.

The Display Properties are
incorrectly configured for
your computer screen.

Open the Display Properties for your screen and configure it to
show at least 65000 colors, i.e. at least 16-bit.
Note: Using only 16 or 256 colors on your screen will produce
dithering artifacts in the image.

The camera is not focused
correctly.

Referring to the on-line help, adjust the White Balance setting and
then try resetting the camera focus again using the Focus
Assistant,
as described in Lenses and Advanced Focusing, on page
54.

No images available in your
browser application.

ActiveX disabled.

If you are using Microsoft Internet Explorer, ensure that ActiveX
has not been disabled.

Java disabled.

If using the Java Applet for viewing images, check that Java is
enabled in your browser.

Symptoms

Possible causes

Remedial actions

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