Creating an archive file, Troubleshooting adaptec storage manager – Adaptec Storage Manager User Manual
Page 153
Chapter 16: Solving Problems
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152
Creating an Archive File
Your Adaptec Storage Manager service representative might ask you to
create a configuration and status information archive file to help
diagnose a problem with your system.
To create the archive file:
1
In the Enterprise View, click the local or remote system on which the
problem is occurring.
2
In the menu bar, select Actions, then click Save support archive.
3
Enter a name for the archive file or accept the default name, then
click Save.
Troubleshooting Adaptec Storage Manager
If you experience problems installing or using Adaptec Storage
Manager, follow these suggestions:
●
Ensure that you are logged in to Adaptec Storage Manager at the
permission level you need to perform the tasks you want. (See
for more information.)
●
Ensure that all managed systems are powered on and that you are
logged in to any remote systems you want to manage. (See
page 61
for more information.)
●
Check all cable connections.
●
Try uninstalling and reinstalling Adaptec Storage Manager.