Alcatel-Lucent Digital Home Care Solution - Manual (Page 5)

Responding to Challenges
5 Alcatel-Lucent Digital Home Care Solution
Less Costly Operations
The Alcatel-Lucent Digital Home
Care makes your home-network
management easier by allowing you
to manage even large numbers of
devices and customer homes with a
reasonably sized team. It accelerates
service deployment and time-to-
revenue thanks to intelligent
automa tion tools and embedded
expertise, enabling you to download
the right software add-ons, support
new service features or adapt the
home-network configuration auto -
matically, when required by new
service deployment.
Fewer Problems, Faster Resolution
The solution enables flow-through,
end-to-end processes for all fulfill -
ment and activation tasks, including
line pre-qualification, zero-touch
provisioning and new activation.
The solution also helps you increase
service quality on a broad scale with
advanced tools for service assurance,
from proactive to reactive manage -
ment capabilities. When problems
occur, regardless of origin, network
operators can diagnose and resolve
them quickly from a remote man -
agement position, avoiding costly
truck rolls.
Figure 3. Comprehensive Solution for All Digital Home Management Needs
The Alcatel-Lucent Digital Home Care Solution provides all the tools
for profitable deployment of triple-play services. It keeps your OPEX
related to home-network management, services management and end-
user support at a reasonable level with a high degree of automation
and advanced customer-support capabilities (see Figure 3).
Fulfillment and Zero-Touch Activation
Line
Pre-Qualification
Zero-Touch
Activation
Automatic CPE
Configuration Update
Assurance and Home Mass Operations
Problem detection
Home Mass
Operations
Inventory and
Status Management
Pro-Active
Monitoring
Diagnostics and
Troubleshooting
Customer Support and Self-Service
Troubleshooting
(Self-Care Mode)
Troubleshooting
(Assisted Mode)
HSIA E-mail WiFi IPTV VoIP Security Parental Control
Service-affecting
problem
New service
subscription
Fewer Help Desk Calls
The ultimate objective of the
Alcatel-Lucent Digital Home
Care Solution is to create a better
experience that results in more
satisfied customers, as well as
increased revenues. You can keep
you customers’ home networks and
associated services up and running
while shielding end users from
techni cal complexity. Installation
support and problem resolution
are easy, intuitive and available
24x7 with advanced self-service
capabilities that put the end user
in control and remove your
management burden.