Pioneer X-EM21V - Manual (Page 25)

Additional information 08
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Troubleshooting
WARNING
• Never remove the casing of this apparatus.
Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component,
check the points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical
appliances being used. If the trouble cannot be rectified even after checking the points below, ask your nearest Pioneer
authorized service center or your dealer to carry out repair work.
• If the product does not operate normally due to external effects such as static electricity, disconnect the power plug from the
outlet and insert it again to return to normal operating conditions.
Problem Solution
No power Ensure that the AC cord of the apparatus is connected properly.
Ensure that there is power at the AC outlet.
As a power-saving feature, the system switches off automatically 15 minutes after track play
reaches the end and no control is operated.
No disc detected Insert a disc.
Check if the disc is inserted upside down.
Wait until the moisture condensation at the lens has cleared.
Replace or clean the disc.
Use a finalized CD or correct format disc.
No picture Check the video connection.
Turn on the TV to the correct Video-In channel.
Progressive scan is activated but the TV does not support progressive scan.
Black and white or distorted picture The disc does not match the TV color system standard (PAL/NTSC).
Sometimes a slight picture distortion may appear. This is not a malfunction.
Clean the disc.
A distorted picture may appear during progressive scan setup.
The aspect ratio of the TV screen cannot
be changed even though you have set the
TV display format
The aspect ratio is fixed on the loaded DVD disc.
The aspect ratio may not be changed for some TV systems.
Please check the instruction manual of your TV and set correct aspect in TV side (WIDE/
ZOOM/MATCH/etc.).
No sound or poor sound Adjust the volume.
Disconnect the headphones.
Check that the speakers are connected correctly.
Remote control does not work Before you press any function button, first select the correct source with the remote control
instead of the main unit.
Reduce the distance between the remote control and the product.
Insert the battery with its polarities (+/– signs) aligned as indicated.
Replace the battery.
Aim the remote control directly at the sensor on the front of the product.
X-EM21V_SYXE8_En.book Page 25 Tuesday, July 31, 2012 9:43 AM