Bose II - Manual (Page 16)

14
Care and Maintenance
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Troubleshooting
Customer Service
For additional help in solving problems, contact Bose ® Customer Service. Refer to the
address list on the inside back cover of this guide.
Problem What to do
No system operation • Make sure the power cord for the Acoustic Wave ® II CD changer is completely plugged in
both at the changer jack and at the wall outlet.
No sound or
sound is muffled
• If the Acoustic Wave ® II CD changer or an audio device connected to it is playing, make
sure that the “AUX” source indicator appears on the Acoustic Wave ® music system II dis-
play.
• If the source is AUX 1 or AUX 2, make sure that the connected audio device is plugged in
and turned on, and make sure the stereo cable is properly connected between the two
units.
• Make sure that both the Acoustic Wave ® II CD changer and the Acoustic Wave ® music
system II are plugged into functioning power outlets, and are turned on.
• Check the connection of the Acoustic Wave ® music system II to the changer. Make sure
the two RCA connectors are firmly inserted, red to red, and white to white, into the AUX IN
jacks on the Acoustic Wave
® music system II. Refer to “Making the connections” on
page 6.
• Make sure nothing is blocking or preventing the IR signals emitted by the CD changer
from reaching the receiver on the front of the Acoustic Wave ® music system II. Refer to
“Selecting a location for your music system and changer” on page 5.
CD skips • Make sure the system is in a location where it cannot get bumped. If so, move it to a more
protected location.
• Check the CD for smudges or dirt. Wipe the CD (NOT in a circular pattern, but straight out
from the center) to it clean off.
CD does not play • Make sure you have selected the CD changer.
• If you have selected the CD changer, make sure the AUX indicator appears on the
Acoustic Wave ® music system II display. If not, press the AUX button on the music
system console.
• Make sure there is a CD in the selected CD changer slot.
A CD is playing, but none
of the CD changer LEDs is
lit • Check to see if the CD player in the Acoustic Wave ® music system II is on and playing,
instead of the CD changer.
CD changer does not
eject a disc • Disconnect the system power cord from the AC outlet, wait a few seconds, and plug it in
again.