BenQ Joybook 5000 - Manual (Page 39)

Warranty Information 37
- Take your Joybook to the ORW authorized service location. BenQ guarantees Joy family members a one-year warranty service from the date of pur-
chase indicated on your "Regional Warranty Card".
- If the country you are in does not have a BenQ ORW authorized service center, or the service center is unable to support the model in question, you
can look to other regions for technical support.
FAQ
Q1: Under which conditions can "BenQ Overseas Regional Warranty Service" be obtained?
A:
- By having purchased your Joybook from a BenQ authorized resellers (physical shop or virtual shop).
- By being in a designated country that is able to provide support and services for the Joybook's model.
- By showing the "BenQ Joybook Regional Warranty Card" to receive the service under warranty.
- By backing up the data on your hard disk drive before repair takes place.
Q2: What is covered under the "BenQ Joybook Overseas Warranty Service" warranty?
A:
Any failure of your Joybook's hardware as follows (the product must have been used correctly and in accordance with the manufacturer's instruc-
tions): mainboard, RAM, CPU, hard disk drive, optical disk drive, LCD panel, keyboard (limited to changing local language keyboard). Adapter and
software problems are not included in our warranty agreement; a charge will be made for providing services in this regard.
Q3: Is this service available for all Joybook models?
A:
No. The service condition may be different in all designated countries for all Joybook models. For more information, please check BenQ website
“www.BenQ.com” or contact your local service center.
Q4: Can I use a BenQ Joybook Regional Warranty Card when I am in Taiwan?
A:
This card is mainly offered to overseas Joybook customers needing repairs. If you have the Joybook repaired in the purchase location, the warranty
card can only be recognized from "the date of purchase", but the local BenQ guarantee will still comply with the terms and conditions for repair ser-
vices.