Black Box AV200 - Manual (Page 44)

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Troubleshooting Guide
Corinex AV200 CableLAN Adapter
3. If all the computers can ping themselves, try pinging another computer on
your AV200 CableLAN network. If this fails, then there is a problem with the
connection across your AV200 CableLAN network or with the configuration
of the CableLAN adapters. Check the connection to the
outlet, or try a different outlet. Verify the configuration of your
adapters, especially the network number, as only adapters
on the same network can see each other. Please see chapter 3 for details on
configuration.
4. When a connection is made to another AV200 CableLAN device, the Act
LED (in the middle) will be on or blinking, depending on the connection
speed. This is explained in more detail under QoS Settings in section 3.4.7.
If the problem persists after consulting the information sources mentioned above,
please send us the problem description via
http://www.corinex.com/web/com.
nsf/Doc . When you contact us, we will need all available information about your
devices and your network. This includes the following:
• Types of devices you have, if possible with serial numbers (printed on the
safety labels).
• Which of these devices are working incorrectly or don’t work at all (indicate
the problems).
• If possible, send us a schematic of your network setup, including the
IP addresses of computers/routers/access points. This can speed up the
problem-solving process. If you use any non-Corinex equipment, please
specify what kind.
A drawing can be made in any graphics editor, exported to one of the
standard graphic formats (JPEG, GIF). Or you can just draw it on paper and
scan it.
• Specify operating systems used with the devices.
• Please send us the firmware version and configuration of these devices. Please
see the user guide for more detailed instructions.