Apple MacBook Pro (17-inch, Late 2008) User Manual
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Chapter 4
Problem, Meet Solution
Occasionally you may have problems while working with your MacBook Pro. Read on
to find some solutions to try when you have a problem. You can also find more
troubleshooting information in Mac Help and on the MacBook Pro Support website at
www.apple.com/support/macbookpro.
When you experience a problem working with your MacBook Pro, there is usually a
simple and quick solution. Think about the conditions that led up to the problem.
Making a note of things you did before the problem occurred will help you narrow
down possible causes and find the answers you need. Things to note include:
 The applications you were using when the problem occurred. Problems that occur
only with a specific application might indicate that the application is not compatible
with the version of the Mac OS installed on your computer.
 Any new software that you installed, especially software that added items to the
System folder.
 Any new hardware that you installed, such as additional memory or a peripheral.
Problems That Prevent You from Using Your MacBook Pro
If your MacBook Pro doesn’t respond or the pointer doesn’t move
On rare occasions, an application may “freeze” on the screen. Mac OS X provides a way
to quit a frozen application without restarting your computer.
To force an application to quit:
1
Press Command (x)-Option-Esc or choose Apple () > Force Quit from the menu bar.
The Force Quit Applications dialog appears with the application selected.
2
Click Force Quit.