Kinesis KB210USB Adjustable Ergonomic USB/PS2 Keyboard - Manual (Page 19)

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Packaging and Shipping
If you need to ship the keyboard, transport it only in its original packaging, or in
other packaging that protects it against impact and scratches. It is advisable to
insure your package since Kinesis is not responsible for items until they are
received safely at the Kinesis repair center.
Be sure to note your RMA number on the outside of the package and include a
note listing the problem and your return shipping address. Kinesis normally
cannot ship to APO or post office boxes.
Warranty repairs are normally returned to the customer via UPS ground at no
charge. However, you may request upgraded return shipping at the time the
RMA is issued and just pay the difference between the ground rate and the more
expensive rate.