Kinesis KB510USB USB Contoured Ergonomic Keyboards User Manual
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replacement parts or will arrange with you for the repair of the product. When you contact
Kinesis, please provide your name, address, and the serial number of your keyboard. If you
are shipping the keyboard to Kinesis, you will be provided with a Returned Merchandise
Authorization (RMA) number and shipping instructions.
See “Warranty” for details of Kinesis’ warranty terms and conditions. The warranty does not
provide for a loaner keyboard.
For non-warranty repairs, Kinesis has a minimum charge which covers most jobs. Before
returning your Kinesis product for repairs, you will need to arrange for payment. Charges
which exceed the minimum will be quoted for approval after the keyboard has been received
by Kinesis.
Before returning any Kinesis product
Before returning any Kinesis product for repair, replacement, or refund, you must contact
Kinesis to provide essential information and to receive a Returned Merchandise Authorization
(RMA) number plus additional instructions. Be sure to write your RMA number on the
outside of your package near the address label and purchase insurance from the carrier. See
the above paragraph for more details.
Purchasing Accessories and Upgrades.
You may purchase accessories such as foot switches, palm pads, cable adaptors, replacement
manuals, as well as keyboard upgrades, directly from Kinesis Corporation. Accessories are
also available from Kinesis resellers. Check the Kinesis web site (www.kinesis.com) for
additional information about products and contact Kinesis Sales (see below) for referrals to
dealers.
You may also use the “Accessories and Upgrades Order Form” that came with your original
keyboard. Contact Kinesis sales toll-free between 8am and 5pm (Pacific time) within the
continental U.S. at 800-454-6374, or fax your order to 425-402-8181. Send emails to
[email protected].
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