CalDigit RAIDShield - Manual (Page 41)

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Important Note: Always back up your important data! Having another copy of your important
work is highly and always recommended.
Troubleshooting
In the event that your CalDigit product is not working properly, please refer to the 3 items below to find out where the
problem is coming from. If the steps below do not solve the situation, please check the FAQ on our website
www.caldigit.com . One of these FAQ should provide the solution to your specific problem.
If you need further assistance, please contact your CalDigit distributor.
1. Inspect the product.
Make sure the power source of your external device is connecting properly.
2. Inspect the cable
Verify the connection / power with your product, and try an alternate cable / power surge if available.
3. Inspect the port
Verify the cable connection, change to another PCI port if available.
General Safety Precautions
Failure to pay attention to these warnings could result in loss of data or other serious
consequences.
1. Do not attempt to service this unit yourself. Opening or removing the side covers will expose you
to dangerous voltages or other hazards.
2. Do not use this unit near water – such as; bathtub, sink, in a wet area or near a swimming pool,
doing so increases the chances of a short circuit or electrocution.
3. Do not place this unit on any unstable surface such as; a cart, stands, bracket or table. The unit
may fall causing serious injury and/or damage to the unit.
4. Do not block the front and rear ventilation. Proper airflow is required to ensure reliable operation
and to prevent overheating.
5. Do not defeat the safety purpose of the grounded power plug. Use a grounded power outlet and
the power connector intended for the unit.
6. Power cord provided is for North America use only. Outside of North America the proper power
cord must be procured and used (Exclude CalDigit RAIDCard).
Technical Support
CalDigit Website: www.caldigit.com
CalDigit Download: http://www.caldigit.com/support.asp
CalDigit FAQ: http://www.caldigit.com/faq.asp
CalDigit Email support: [email protected]
Phone support: 1-714-572-6668 (Monday - Friday 9:00AM – 6:00PM PST)
Fax: 1-714-572-9881