Brother MFC 9560CDW - Manual (Page 112)

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Error and maintenance messages
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As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Troubleshooting
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Error Message Cause Action
Access Denied
The function you want to use is
restricted by Secure Function
Lock. Contact your administrator to check your
Secure Function Lock Settings.
Access Error
The device is removed from the
USB direct interface while the
data is processing. Press Stop/Exit. Reinsert the device and try
to print with Direct Print.
Calibrate
Calibration failed. Press Black Start or Color Start and try it
again.
 Turn off the machine. Wait a few
seconds, then turn it on again.
 Put in a new drum unit. (See Replacing
the drum unit on page 77.)
 Put in a new belt unit. (See Replacing
the belt unit on page 83.)
 Put in a waste toner box. (See Replacing
the waste toner box on page 89.)
 If the problem continues, call Brother
Customer Service.
Cartridge Error
Put the Black (K)
Toner Cartridge
back in.
1
1 The toner cartridge
color with the problem
is shown in the
message.
The toner cartridge is not installed
properly. Pull out the drum unit and remove the toner
cartridge for the color that is indicated on the
LCD, then re-install the toner cartridge in the
drum unit.
Comm.Error
Poor telephone line quality
caused a communication error. Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your telephone line.