Cash drawer maintenance – MMF POS Advantage Series Cash Drawer (C1 Body Size) 18.8 x 20 User Manual
Page 10
Advantage User Manual
Last revised: 9/1/2012
9
Cash Drawer Maintenance
Troubleshooting
:
Cash Drawer does not open electronically
If using Printer-driven Interface: MMF POS’s Advantage Series Cash Drawer
connects directly to a receipt printer. This connection requires the POS application
to send the proper opening codes to the printer, which will then send the signal to
open the Cash Drawer. Consult the documentation or manuals for your particular
printer for the proper open codes.
If using Printer-driven Interface: Verify the correct end of the RJ-12 printer cable is
connected to the cash drawer as well as the printer.
If using a Multi-Serial, Standard Serial or USB Interface please refer to their
individual User Manuals for specific instructions on troubleshooting. .
Verify correct position of the lock. To open electronically the lock would need to
be in the 12 o’clock position.
Cash Drawer does not open manually or electronically
Make sure all packing tapes were removed from the cash till and that no foreign
objects are obstructing the cash till from opening.
If there is an object obstructing the cash drawer from opening, as a last resource
remove bottom plate of cash drawer by flipping it upside down and removing the
support screws on the following places: (As Illustrated on the left)
*
On drawers with 16.7” or 18.7” Depth - Remove screws on the bottom right & left side of the unit and
on each side of the upgradeable interfaces. (Total- 8 Screws)
*On drawers with 20” or 21” Depth - Just remove bottom screws on the right & left side of the unit.
(Total- 6 Screws)
Flip the drawer over to the up-right position and slide the bottom plate out while
holding the housing in place.
Keys are locked inside cash drawer. Use the Manual Latch Release.
Flip cash drawer upside down to access the bottom plate.
Find the hole located on the rectangle shaped section where the internal latch is
attached to (See Illustration on the left). If there is a cover plate over it, remove it by
unscrewing it.
Insert any sharp object and push the arm to the operator’s right side to manually
open the cash drawer.
Preventive Maintenance:
Lubricate the slides and latch mechanism periodically. Inspection and lubrication
will vary based on operating conditions.
Remove any debris from slides, if present.
A thin film of lithium-based grease or a few drops of general purpose oil should be
maintained on the ball bearing tracks of the slides.
Warnings/Safety Instructions:
Avoid breaking coin rolls on the drawer front or the currency till.
Do not clean roller bearings or slides with any water or substance cleaners; use a
lint-free fabric to wipe old grease and/or debris.
Please visit MMF POS on-lin
for Advanced Technical Support or call 1-800-769-1954.
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