SPYPOINT IRB-W-B - Manual (Page 11)

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4. Write the RMA number on the outside of the package and send it to:
CANADA United States
GG Telecom GG Telecom
120 J.Aurèle-Roux 555 VT route 78
Victoriaville, QC Swanton, Vermont
G6T 0N5 05488
IMPORTANT: Under no circumstances will GG Telecom accept returned
products without a Return Material Authorization number (RMA). It is
essential to contact us before making a return.
The customer is liable for loss or damage to the product that may occur during
the transport to GG Telecom. We recommend you to use a traceable method
of shipping to ensure your protection.
WWW.SPYPOINT.COM
English
English
INSTRUCTIONS FOR REPAIR SERVICE
GG Telecom will repair the product without charge or replace it at its
discretion with an equivalent product, if it has a manufacturing defect covered
by the warranty described previously. We will pay the shipping costs only for
the return of the products covered by the warranty. The shipping costs for an
item sent to us will be assumed by the customer.
Repairs for damages not covered by the warranty will be subject to a
reasonable charge. The customer will pay all shipping costs.
1. BEFORE sending a product for repair, please contact our technical
support team at 1-888-779-7646 or [email protected]. Clearly
describe the problem and give a phone number where we can reach
you. It happens regularly that some problems can be solved over the
phone.
2. If a product needs to be sent, an RMA number will be given to the
customer (Return Merchandise Authorization).
3. Prepare a package for GG Telecom and include the original receipt or
a copy.