UVP iBox Scientia Small Animal Imaging System - Manual (Page 16)

iBox Scientia Small Animal Imaging System 16
Service Procedures
Return Procedure
A Returned Goods Authorization (RGA) number must be obtained from UVP Customer Service before
returning any product.
Troubleshooting
No Power to the Darkroom
1. Recheck main power cord connections to the darkroom.
2. Check fuses, located at the back of the unit, near the power port. A flat-head screwdriver will be
required. Turn the fuseholder cap counterclockwise and the fuse holder will pop out. Inspect the
thin wire within the glass fuse to see if there is a break in the wire. If so, replace the fuse(s). If fuses
are blowing repeatedly, contact UVP Technical Support for additional troubleshooting.
Technical Support
UVP offers expert technical support on all UVP products If there are any questions about product use,
operation or repair, contact UVP’s offices at the locations below.
NOTE: A Returned Goods Authorization (RGA) number must be obtained from UVP’s Customer Service
prior to returning any product.
If you are in North America, South America,
East Asia or Australia: If you are in Europe, Africa, the Middle East or
Western Asia:
Call (800) 452-6788 or (909) 946-3197, and ask
for Technical Support during regular business
days, between 7:00 am and 5:00 pm, PST. Call +44(0) 1223-420022, and ask for Customer
Service during regular business days between 9:00
am and 5:30 pm.
E-mail your message to: [email protected] or
[email protected]
E-mail your message to: [email protected]
Fax Technical Support at (909) 946-3597
Fax Customer Service at
+44(0) 1223-420561
Write to: UVP, LLC. 2066 W. 11
th
Street, Upland,
CA 91786 USA
Write to: Ultra-Violet Products Ltd. Unit 1, Trinity Hall
Farm Estate, Nuffield Road, Cambridge CB4 1TG UK
iBox and VisionWorks are registered trademarks of UVP, LLC.
Scientia, Visi-Blue, OptiChemi, BioChemi and BioLite are trademarks of UVP, LLC.