Rockwell Automation 6189x Integrated Display Industrial Computers User Manual - Manual (Page 91)

Rockwell Automation Publication 6181P-UM003A-EN-P - May 2014 91
System Troubleshooting Chapter 6
Troubleshooting Checklists To manage common issues, use these checklists to test and verify components. If
an issue occurs, refer to these checklists before calling technical support.
Issues during Startup
• Are all connections secure?
• Are the device drivers installed?
• Are the jumpers on any add-in boards correctly positioned?
• If starting from a drive:
– Is it formatted and set up in the UEFI?
– Are the drive’s data and power cables properly connected? Verify that
the computer can start from an external bootable device.
• Are memory modules properly installed? You can reinstall them to be sure
of a good connection.
• Is the UEFI properly configured? To restore the default UEFI settings, see
Load the System Defaults on page 94 .
Issues after Startup
• If an issue is intermittent, you can have a loose connection. Verify that the
following items are secure or properly installed:
– All connections to the computer including any add-in cards
– The memory modules
• Does your computer have a virus? Run an antivirus software.
• Is the UEFI properly configured? To restore the default UEFI settings, see
Load the System Defaults on page 94 .
• If there is a flickering display or a locked computer, restart the computer as
specified in Restart the Computer on page 41 . Although the computers
have a regulated and protected power supply, a transient voltage in the
power line or peripheral cable can cause errors.
• Is the drive’s data cable properly connected? Verify that the computer can
start from an external bootable device.
• Is the computer overheating? Refer to the system health status indicator on
the computer’s front panel. The light indicates the computer’s temperature
threshold has been exceeded.
If the system health status indicator remains lit, verify the following:
– Any fan (if available) is working.
– Any fan filter (if available) is clean.
– Any cooling method (such as heat sink and vents) is not blocked.
– There is proper clearance as detailed in
Mounting Clearance
Requirements on page 24 .
– The air temperature is within the operating range specified in
Table 13
on page 110 .