Troubleshooting, Frequently asked questions (faq) – BenQ Professional RTS Gaming Monitor RL2450H / RL2450HT User Manual
Page 44
44 Troubleshooting
Troubleshooting
Frequently asked questions (FAQ)
The image has a faulty coloration.
• The default
Picture Mode
is
RTS
, which is designed for RTS games. If you prefer other
picture modes, go to
Picture Advanced
and change setting in
Picture Mode
.
• If the image has a yellow, blue or pink appearance, go to
Picture
and
Reset Color
, and then
choose
YES
to reset the color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
The image is blurred.
Read the instructions on the link
"Adjusting the Screen Resolution"
on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image
by working through the instructions in the
"Adjusting the refresh rate"
section on the link
"Adjusting the Screen Resolution"
. It is normal for blurring to occur due to conduction
losses in extension cables. You can minimize these losses by using an extension cable with
better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link
"Adjusting the Screen Resolution"
on the CD.
Select the
native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
No image can be seen.
Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message
Out of Range
on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read the
“Preset display modes”
section from
the link
"Adjusting the Screen Resolution"
.