Calibrated Software MXF Import v3 - Manual (Page 83)

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Troubleshooting
Troubleshooting a MXF file not opening
1. Is Calibrated{Q }MXF Import installed properly?
On Mac OSX, please make sure that the CalibratedMXF
Q.component is in the /Library/QuickTime folder (that’s
the Library folder on the Main Harddrive NOT the Library folder in the User directory)
On Windows, make sure QuickTime Player 7.6 is installed, the proper Calibrated{Q} Decode is installed and that
the CalibratedMXFQ.qtx component is in the [System Drive]/Program Files/QuickTime/QTComponents folder ( on
Windows 64-bit systems it would be the Program Files (x86) folder)
2. Did you restart your computer after installing?
If you haven’t, then please restart.
3. Is the application you are trying to open the MXF file with, one of the supported applications for use with
Calibrated{Q} MXF Import?
If you can open the MXF file in QuickTime Player using Calibrated{Q} MXF Import but not with the other
application
– then it would appear that the other application is not using Calibrated{Q} MXF Import.
4. Has the MXF file been on a ‘recovered’ harddrive or disc?
If so, then the MXF file is still too ‘damaged’ to be opened by Calibrated{Q} MXF Import.
5. On OSX - have you installed MXF4MAC, Cinemon, Flip4Mac MXF components or MediaReactor?
If so, then Calibrated{Q} MXF Import will not operate or may not properly operate when those other software
plugins are installed on your computer. Also, Calibrated{Q} MXF Import will crash an application if you attempt to
open a MXF file when MediaReactor is installed. To use Calibrated{Q} MXF Import, please remove those
software plugins from your computer and then restart your computer. Please note that the Flip4Mac WMV
components will NOT conflict with our software.
6. I get an error when trying to import a MXF file into FCP 6/7 , the error is “FILE ERROR: UNKNOWN FILE”
The TypeCode of the MXF file may not be one that FCP recognizes. If you can open the MXF file fine in
QuickTime Player but not in FCP then this is probably the case. If QT Player 7.6 CANNOT open the MXF file then
that means that there most likely is a different reason that FCP/FCE cannot open the MXF file.
To change the MXF TypeCode to one recognized by FCP 6/7.
Set the 'Auto-Change TypeCode' to 'MooV' in the Calibrated{Q} MXF Options application (see Auto-Change
TypeCode in Chapter 3: Global Options).
Make sure the MXF
file is ‘Unlocked’ and on writeable media, changing the TypeCode cannot be done on
‘Locked’ media. Changing the TypeCode of a file does NOT affect the MXF file at all – rather it updates how the
file system identifies the MXF file.
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