Calibrated Software MPEG2-X Create v1 - Manual (Page 60)

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Troubleshooting
General Questions
1. I cannot see any of the ‘Calibrated MPEG2-X’ Compression Types when trying to export from my application?
Calibrated MPEG2-X Create may not be properly installed:
On Mac OSX, please make sure that the CalibratedMPEG2XEncodeCodec.component is in the
/Library/QuickTime folder (that’s the Library folder on the Main Harddrive NOT the Library folder in the User
directory)
On Windows, make sure QuickTime Player 7.6.6 or greater is installed, and that the
CalibratedMPEG2XEncodeQ.qtx component is in the [System Drive]/Program Files/QuickTime/QTComponents
folder (on Windows 64-bit systems it would be the Program Files (x86) folder)
And make sure you have restarted your computer after installing.
DEMO MODE watermark still visible after licensing
1. Did you restart your computer after licensing?
If you haven’t, then please restart
2. Did you re-export the files from your application?
The burned in DEMO MODE watermarks cannot be removed from video encoded while in DEMO MODE. After
ordering and licensing Calibrated MPEG2-X Create you will have to re-encode any files that you had created
while running the software in DEMO MODE.
3. Did you generate and enter in your Software License?
If not, please see the ‘Software License’ chapter in this User Guide on how to generate and enter in your Software
License after purchase. If you are properly licensed, then t he ‘about’ page of the Calibrated MPEG2-X Create
Options applications should say LICENSED in green.
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