CTL Confirm-IT - Manual (Page 18)

Additional Features
Confirm-IT User’s Guide
14
Additional Callout Features
In addition to the appointment reminder functionality included in all versions of Confirm-
IT, the Notify Now, Range Appointment and Date Appointment features have been added
to applicable Confirm-IT versions. The associated tabs for these new features will only
be shown in the Callout Options menu if that feature is present.
Notify Now – Different from a Scheduled reminder, clicking the Enable Notify Now button
plus the Save button in the Customer Manager screen will trigger a notification to
the media selected in the check boxes below it ( [ ] Email/Text [ ] Phone).
( See also Figure 4)
It is designed to notify a person that a service such as an available table or golf
tee time etc. has become available.
If Confirm-IT is connected to analog ports of a phone system, the optional
Transfer Feature can be utilized to flash the line and connect to a live attendant.
NOTE – A single special “Notify Now” company prompt must be
recorded using the Notification Message recording GUI or
the Telephone User Interface (TUI).
Restaurant Example:
“Your table is ready, please come to the hostess desk, thank you.”
Veterinarian Example:
“Your pet is ready to be picked up. Please call us at 555-1212
between 3 and 5 PM”.
(refer to Confirm-IT Administrator/CSR Manual)
Figure 11 “Notify Now” Progress Indication
Opening the appointment window
after enabling Notify Now will show
a progress indication.
- Notify Now Pending
- Complete dd/mm/yy hh/mm
- Fail (not answered)
NOTE:
Since Notify Now should be a
single callout. The Call Out
options “Notify Now” tab settings
are as follows:
- Busy Retry Attempts = 2
- RNA Retry Attempts = 2
- Wait Before Bsy Retrys = 1
- Wait Before RNA Retry = 1