Black Box IC187C - Manual (Page 24)

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CHAPTER 5: Troubleshooting
5.2 Calling Black Box
If you determine that the Adapter is malfunctioning, do not attempt to alter or repair
it. It contains no user-serviceable parts. Contact Black Box Technical Support at
724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• current Adapter settings;
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem (make and model of PC, other cards
installed in it, the cables you’re using, etc.);
• any particular application that, when used, appears to create the problem or
make it worse;
• the results of any testing you’ve already done.
If possible, please also have the adapter installed in a computer ready to run
diagnostics when you call.
5.3 Shipping and Packaging
If you need to transport or ship your Adapter:
• Package it carefully. We recommend that you use the original container.
• If you are returning the Adapter, make sure you include everything you
received with it.
Before you ship, contact Black Box to get a Return Authorization (RA) number.