Glyph ForteRAID User Manual
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Contacting Glyph
Please use the following contact information to contact Glyph and its distributors.
Glyph USA offers phone support Monday through Friday, 8:00 am to 5:00 PM Eastern Time.
Note: DO NOT ship any return goods to the mailing addresses below unless you have a valid RMA number.
All goods will be refused delivery unless a valid RMA number is displayed on the outside of the package.
United States of America
Glyph Technologies
3736 Kellogg Rd.
Cortland, NY 13045
USA
Phone: +1 607-275-0345
Fax: +1 607-275-9464
www.glyphtech.com
Sales Contact
Technical Support:
Unpacking Your ForteRAID
Your Glyph ForteRAID and accessories are packaged in a sturdy shipping container. Please inspect the con-
tainer for evidence of shipping damage and mishandling. If the container is damaged, file a report with the
carrier or dealer immediately. Do not attempt to unpack and operate your ForteRAID until the carrier or deal-
er confirms the damage. If the container is in good condition, proceed with unpacking the ForteRAID. Verify
that all of the items described in the next section are present and in good condition. If any of the items you
expect to find in your container is missing or damaged, contact the dealer before proceeding any further.
In any case, do keep the shipping container and all packing materials in a safe place.
The ForteRAID package includes:
ForteRAID Enclosure
EC2 eSATA card
Glyph Manager software installer CD
9-Pin FireWire 800 Cable
6-Pin FireWire 400 Cable
USB 2.0 Cable (A to Mini-B)
1 meter eSATA cable
IEC Power Cable